Communication skills for surviving conflicts at work
Anderson, J.W.
Communication skills for surviving conflicts at work - Cresskill Hampton Press 1996 - 187; bibls.; BookFind
Part 1 Putting Conflict into Perspective: The Fear and Loathing of Conflict; Getting a Handle on Conflict; Understanding What Causes Conflict; Determining When the Pain Pays Off ... Summary; Discussion Questions; Exercise - Case Study Revvisited. Part 2 Managing Your Immediate Responses to Conflict: Balancing Personal Ethics and Professional Obligations; Taking a Stand; Developing Communications skills to Handle Unexpected Conflicts; Coping with the Stress of Conflict; Summary; Discussion Questions; Exercises. Part 3 Dealing with Conflict in Work Teams: Recognising the Traits of Effective Work Teams; Understanding the Climate Surrounding Behaviour; Clarifying Goals and Identifying Hidden Agendas; Balancing Accomplishing the Task with Maintaining Unity; Managing Conflict as it Erupts in Groups; Summary; Discussion Questions; Exercises. Part 4 Managing Conflict when You Are ""in Charge"": What Is Power?; What Are the Sources of Power?; How do Tactics Combine Into Strategies?; How Do Effective Managers Use Power?; Summary; Discussion Questions; Exercises. Part 5 Negotiating Agreements: What Is Negotiation?; What Are the Obstacles to Effective Negotiations?; How Can You Plan for the Negotiation?; What Can You Expect During the Negotiation?; How Can You Balance Competition With Collaboration?; Summary; Discussion Questions. Part 6 Using Third Parties to Resolve Conflict: What Is Mediation?; What Is Arbitration?; What Is Litigation? ; Summary; Discussion Questions. Part 7 Managing Cultural Differences: What Is Culture?; What Differences Make a Difference?; How Can You Manage Cross-Cultural Differences?; How Can You Handle Differences Between Co-Cultures?; Summary; Discussion Questions; Exercises. Part 8 Finetuning Your Conflict Strategies: Understand the Nature of the Beast; Know Yourself; Consider the Context; Create Options for Acting; Understand the ""Other"" as Different, Not Deficient.
Paperback Explaining communication skills that increase the likelihood of productive outcomes, this text shows how to make informed choices about what is under our control during conflict episodes - our own responses.
1572730579
COMMUNICATION
CONFLICT
INTERPERSONAL RELATIONS
WORKPLACE (PSYCHOLOGY)
Communication skills for surviving conflicts at work - Cresskill Hampton Press 1996 - 187; bibls.; BookFind
Part 1 Putting Conflict into Perspective: The Fear and Loathing of Conflict; Getting a Handle on Conflict; Understanding What Causes Conflict; Determining When the Pain Pays Off ... Summary; Discussion Questions; Exercise - Case Study Revvisited. Part 2 Managing Your Immediate Responses to Conflict: Balancing Personal Ethics and Professional Obligations; Taking a Stand; Developing Communications skills to Handle Unexpected Conflicts; Coping with the Stress of Conflict; Summary; Discussion Questions; Exercises. Part 3 Dealing with Conflict in Work Teams: Recognising the Traits of Effective Work Teams; Understanding the Climate Surrounding Behaviour; Clarifying Goals and Identifying Hidden Agendas; Balancing Accomplishing the Task with Maintaining Unity; Managing Conflict as it Erupts in Groups; Summary; Discussion Questions; Exercises. Part 4 Managing Conflict when You Are ""in Charge"": What Is Power?; What Are the Sources of Power?; How do Tactics Combine Into Strategies?; How Do Effective Managers Use Power?; Summary; Discussion Questions; Exercises. Part 5 Negotiating Agreements: What Is Negotiation?; What Are the Obstacles to Effective Negotiations?; How Can You Plan for the Negotiation?; What Can You Expect During the Negotiation?; How Can You Balance Competition With Collaboration?; Summary; Discussion Questions. Part 6 Using Third Parties to Resolve Conflict: What Is Mediation?; What Is Arbitration?; What Is Litigation? ; Summary; Discussion Questions. Part 7 Managing Cultural Differences: What Is Culture?; What Differences Make a Difference?; How Can You Manage Cross-Cultural Differences?; How Can You Handle Differences Between Co-Cultures?; Summary; Discussion Questions; Exercises. Part 8 Finetuning Your Conflict Strategies: Understand the Nature of the Beast; Know Yourself; Consider the Context; Create Options for Acting; Understand the ""Other"" as Different, Not Deficient.
Paperback Explaining communication skills that increase the likelihood of productive outcomes, this text shows how to make informed choices about what is under our control during conflict episodes - our own responses.
1572730579
COMMUNICATION
CONFLICT
INTERPERSONAL RELATIONS
WORKPLACE (PSYCHOLOGY)