MARC details
| 000 -LEADER |
|---|
| fixed length control field |
01394cam a2200397 4500 |
| 001 - CONTROL NUMBER |
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| control field |
9801120 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
090401t1997 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1857752317 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(Sirsi) i9781857752311 |
| 060 ## - NATIONAL LIBRARY OF MEDICINE CALL NUMBER |
|---|
| Classification number |
WX 555. |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Debell, B |
| 245 ## - TITLE STATEMENT |
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| Title |
Conciliation and mediation in the NHS : |
| Remainder of title |
a practical guide |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Name of publisher, distributor, etc. |
Radcliffe Med, |
| Date of publication, distribution, etc. |
1997 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
91p |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
1 - Conciliation - mediation - arbitration - what's the difference? |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
2 - Summary of the new NHS complaints procedure. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
3 - Where can conciliation work? |
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
4 - What about mediation? |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
5 - Preparing the parties to meet. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
6 - The conciliation meeting. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
7 - The processes of conciliation and mediation. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
8 - Listening techniques. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
9 - Using body language. |
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
10 - Benefits and shortfalls of conciliation. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
11 - When conciliation may not work. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
12 - Communicating with the parties to the conciliation process. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
APPENDIX 1 - Flow chart of the conciliation process. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
APPENDIX 2 - Check list for the conciliator. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Glossary. |
| 591 ## - |
|---|
| -- |
K |
| 610 #2 - SUBJECT ADDED ENTRY--CORPORATE NAME |
|---|
| Corporate name or jurisdiction name as entry element |
National health service |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Complaints |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Communication skills |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Patient satisfaction |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Suppress in OPAC |
Do not Suppress in OPAC |
| Koha issues (borrowed), all copies |
1 |