Difficult conversations : how to discuss what matters most (Record no. 80793)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01626cam a2200217 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0670921348 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140919t2011 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0670921348 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Patton, Bruce |
| 245 #0 - TITLE STATEMENT | |
| Title | Difficult conversations : how to discuss what matters most |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | London |
| Name of publisher, distributor, etc. | Penguin |
| Date of publication, distribution, etc. | 2011 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 315 p. ; 20 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Originally published: London: Viking, 1999. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | We've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. ""Difficult Conversations"" is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understanding that we're not engaging in one dialogue but three: the ""what happened"" conversation (what do we believe was said and done), the ""feelings"" conversation (the emotional impact on everyone involved), and the ""identity"" conversation (what does this mean for everyone's opinion of themselves). In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, ""Difficult Conversations"" deserves its position as a business classic" |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | COMMUNICATION |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | INTERPERSONAL RELATIONS |
| 9 (RLIN) | 6656 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Stone, Douglas |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Heen, Sheila |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Checked out | Date last seen | Date last checked out | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Newcomb Library at Homerton Healthcare | Newcomb Library at Homerton Healthcare | Shelves | 19/09/2014 | 2 | WLM 812 STO | 13684 | 23/10/2023 | 25/09/2023 | 25/09/2023 | 29/09/2022 | Book |