MARC details
000 -LEADER |
fixed length control field |
04639cam a2200973Ia 4500 |
001 - CONTROL NUMBER |
control field |
ocn608533153 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
OCoLC |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20221128211221.0 |
006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS--GENERAL INFORMATION |
fixed length control field |
m d |
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
fixed length control field |
cr cnu---unuuu |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
100422s2010 ilu ob 001 0 eng d |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
N$T |
019 ## - |
-- |
609819048 |
-- |
961674993 |
-- |
962656776 |
-- |
995770725 |
-- |
1058381286 |
-- |
1059055716 |
-- |
1060195692 |
-- |
1096236356 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
ISBN |
9781441638915 |
Qualifying information |
(electronic bk.) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
ISBN |
1441638911 |
Qualifying information |
(electronic bk.) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
Cancelled/invalid ISBN |
9781567933277 |
Qualifying information |
(alk. paper) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
Cancelled/invalid ISBN |
1567933270 (alk. paper) |
035 ## - SYSTEM CONTROL NUMBER |
System control number |
309553 |
-- |
(N$T) |
035 ## - SYSTEM CONTROL NUMBER |
System control number |
(OCoLC)608533153 |
Canceled/invalid control number |
(OCoLC)609819048 |
-- |
(OCoLC)961674993 |
-- |
(OCoLC)962656776 |
-- |
(OCoLC)995770725 |
-- |
(OCoLC)1058381286 |
-- |
(OCoLC)1059055716 |
-- |
(OCoLC)1060195692 |
-- |
(OCoLC)1096236356 |
072 #7 - SUBJECT CATEGORY CODE |
Subject category code |
MED |
Subject category code subdivision |
002000 |
Source |
bisacsh |
072 #7 - SUBJECT CATEGORY CODE |
Subject category code |
MED |
Subject category code subdivision |
095000 |
Source |
bisacsh |
049 ## - LOCAL HOLDINGS (OCLC) |
Holding library |
MAIN |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal author |
Fottler, Myron D. |
245 10 - TITLE STATEMENT |
Title |
Achieving service excellence : |
Subtitle |
strategies for healthcare |
Statement of responsibility, etc |
|
Medium |
[E-Book] |
250 ## - EDITION |
Edition statement |
2nd ed. |
260 ## - PUBLICATION INFORMATION |
Place of publication |
Chicago, IL : |
Publisher |
Health Administration Press, |
Date |
2010. |
300 ## - PHYSICAL DESCRIPTION |
Physical description |
1 online resource (xv, 440 pages). |
336 ## - CONTENT TYPE |
Content type term |
text |
Content type code |
txt |
Source |
rdacontent |
337 ## - MEDIA TYPE |
Media type term |
computer |
Media type code |
c |
Source |
rdamedia |
338 ## - CARRIER TYPE |
Carrier type term |
online resource |
Carrier type code |
cr |
Source |
rdacarrier |
490 1# - SERIES TITLE |
Series statement |
ACHE management series |
504 ## - BIBLIOGRAPHY, ETC. NOTE |
Bibliography, etc |
Includes bibliographical references (pages 411-429) and index. |
505 0# - CONTENTS |
Contents |
Healthcare service strategy -- Healthcare and the new consumerism -- Customer as a guest -- Meeting customer expectations through planning -- Creating a healing environment -- Developing a culture of customer service -- Healthcare service staff -- Staffing for customer service -- Training for customer service -- Motivation and empowerment -- Involving the patient and family in coproduction -- Healthcare service systems -- Communicating information to customers -- Delivering the service -- Waiting for healthcare service -- Fixing healthcare service problems -- Measuring the quality of the healthcare experience -- Leading the way to healthcare excellence. |
546 ## - LANGUAGE NOTE |
Language note |
English. |
520 ## - ABSTRACT |
Abstract |
This book offers a plan for successfully competing in today's competitive healthcare marketplace by presenting the theories, methods, and techniques behind delivering an excellent healthcare experience. |
590 ## - LOCAL NOTE (RLIN) |
Local note |
WorldCat record variable field(s) change: 650 |
650 #0 - SUBJECT HEADINGS |
Subject term |
Medical care |
General subdivision |
Customer services. |
650 #0 - SUBJECT HEADINGS |
Subject term |
Patient satisfaction. |
650 #0 - SUBJECT HEADINGS |
Subject term |
Customer relations. |
650 #0 - SUBJECT HEADINGS |
Subject term |
Medical care |
General subdivision |
Quality control. |
650 #0 - SUBJECT HEADINGS |
Subject term |
Clinical competence. |
650 #0 - SUBJECT HEADINGS |
Subject term |
Health services administration. |
650 #0 - SUBJECT HEADINGS |
Subject term |
Medical personnel. |
650 #0 - SUBJECT HEADINGS |
Subject term |
Consumer satisfaction. |
650 #0 - SUBJECT HEADINGS |
Subject term |
Vocational qualifications. |
650 #0 - SUBJECT HEADINGS |
Subject term |
Organization. |
650 #0 - SUBJECT HEADINGS |
Subject term |
Medical care. |
650 #0 - SUBJECT HEADINGS |
Subject term |
Patient compliance. |
9 (RLIN) |
7342 |
650 #0 - SUBJECT HEADINGS |
Subject term |
Health attitudes. |
650 #0 - SUBJECT HEADINGS |
Subject term |
Public relations. |
9 (RLIN) |
7625 |
650 #2 - SUBJECT HEADINGS |
Subject term |
Quality Assurance, Health Care |
650 #2 - SUBJECT HEADINGS |
Subject term |
Clinical Competence |
650 #2 - SUBJECT HEADINGS |
Subject term |
Health Services Administration |
650 #2 - SUBJECT HEADINGS |
Subject term |
Efficiency, Organizational |
650 #2 - SUBJECT HEADINGS |
Subject term |
Patient Satisfaction |
650 #2 - SUBJECT HEADINGS |
Subject term |
Primary Health Care |
650 #2 - SUBJECT HEADINGS |
Subject term |
Health Occupations |
650 #2 - SUBJECT HEADINGS |
Subject term |
Comprehensive Health Care |
650 #2 - SUBJECT HEADINGS |
Subject term |
Consumer Behavior |
650 #2 - SUBJECT HEADINGS |
Subject term |
Quality of Health Care |
650 #2 - SUBJECT HEADINGS |
Subject term |
Health Care Quality, Access, and Evaluation. |
650 #2 - SUBJECT HEADINGS |
Subject term |
Professional Competence |
650 #2 - SUBJECT HEADINGS |
Subject term |
Organization and Administration |
650 #2 - SUBJECT HEADINGS |
Subject term |
Delivery of Health Care |
650 #2 - SUBJECT HEADINGS |
Subject term |
Health Care Evaluation Mechanisms |
650 #2 - SUBJECT HEADINGS |
Subject term |
Patient Acceptance of Health Care |
9 (RLIN) |
7337 |
650 #2 - SUBJECT HEADINGS |
Subject term |
Attitude to Health |
650 #2 - SUBJECT HEADINGS |
Subject term |
Public Relations |
9 (RLIN) |
7625 |
650 #2 - SUBJECT HEADINGS |
Subject term |
Educational Measurement |
650 #2 - SUBJECT HEADINGS |
Subject term |
Patient Care Management |
650 #2 - SUBJECT HEADINGS |
Subject term |
Disciplines and Occupations. |
650 #2 - SUBJECT HEADINGS |
Subject term |
Education |
650 #2 - SUBJECT HEADINGS |
Subject term |
Anthropology, Education, Sociology and Social Phenomena. |
700 1# - ADDED PERSONAL NAME |
Added personal author |
Ford, Robert C. |
700 1# - ADDED PERSONAL NAME |
Added personal author |
Heaton, Cherrill P. |
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE |
Uniform title |
Management series (Ann Arbor, Mich.) |
856 40 - ONLINE RESOURCE |
Uniform Resource Identifier |
<a href="https://search.ebscohost.com/login.aspx?custid=ns123844&authtype=ip,shib&direct=true&scope=site&db=nlebk&db=nlabk&AN=309553">https://search.ebscohost.com/login.aspx?custid=ns123844&authtype=ip,shib&direct=true&scope=site&db=nlebk&db=nlabk&AN=309553</a> |
Link text |
Kingston Hospital NHS Foundation Trust OpenAthens account holders click here for access |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Suppress in OPAC |
Do not Suppress in OPAC |
588 0# - SOURCE OF DESCRIPTION NOTE |
Source of description note |
Print version record. |
938 ## - |
-- |
Books 24x7 |
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B247 |
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bkb00034383 |
938 ## - |
-- |
EBSCOhost |
-- |
EBSC |
-- |
309553 |
938 ## - |
-- |
YBP Library Services |
-- |
YANK |
-- |
3290644 |
994 ## - |
-- |
92 |
-- |
N$T |