The art of communication in nursing and health care - an interdisciplinary approach

Good communication skills : the foundations; Navigating professional communication challenges; Everyday manners in difficult clinical situations; Effective approaches in challenging populations; Afterword

This clear, concise guide to professional communication strategies helps nurses and other health care clinicians to navigate a wide variety of difficult patient and professional interactions. Written by a practicing psychotherapist who has devoted nearly thirty years of study to clinician-patient relationships, the book tackles such complex issues as dealing with demanding patients, maintaining professional boundaries, overcoming biases and stereotypes, managing clinician emotions, communicating bad news, challenging a colleague's clinical opinion, and other common situations.