Patient education : a practical approach

How do I know what patients want and need : needs assessment ; What do we know about what works : the role of theory in patient education ; Do I know where to go, and will I know when I get there : evaluation ; How do I get from a needs assessment to a program : program planning and implementation ; How do I get people to come ; Working cross-culturally ; Selecting, preparing, and using materials ; Helping people who are hard to help ; The special problem of compliance : how do I get people to do what is good for them ; Meeting JCAHO standards for patient education

Presents a step by step description of the process of conceptualising, designing, implementing, and evaluating a successful patient education programme.