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Essence of care : patient-focused benchmarks for clinical governance

By: Publication details: London 2003Subject(s): Online resources: Summary: This document contains the toolkit for benchmarking the fundamentals of care. This includes the background to Essence of Care, a description of the benchmarking tool, how to use the benchmarks and record forms for developing action and business plans. Nine sets of benchmarks are also included. It is intended that health and social care personnels use this document to address issues of concern within their areas of work and to improve services already provided.
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This document contains the toolkit for benchmarking the fundamentals of care. This includes the background to Essence of Care, a description of the benchmarking tool, how to use the benchmarks and record forms for developing action and business plans. Nine sets of benchmarks are also included. It is intended that health and social care personnels use this document to address issues of concern within their areas of work and to improve services already provided.

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