TY  - BOOK
AU  - Back,K
AU  - Back,K
TI  - Assertiveness at work : : a practical guide to handling awkward situations
SN  - 0077114280
PY  - 2005///
CY  - Maidenhead : 
PB  - McGraw Hill, 
KW  - Assertiveness
KW  - Work
KW  - Personality
N1  - New ISBN numbers but otherwise apparently the same book as the 1999 third edition (ISBN 0077095332)
ER  -