TY  - BOOK
AU  - Oakland, J
TI  - TQM: Text with cases
SN  - 0750639520
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - TQM
KW  - Total quality management
N1  - Monograph
N2  - This volume provides a simple model for Total Quality Management (TQM) and comprehensive coverage of the concepts students need to understand. It is written in a logical sequence, and supported by real-life case studies, discussion questions and practical assignments
ER  -