TY  - BOOK
AU  - Boden,A
TI  - The handling complaints pocketbook
T2  - Management Pocketbooks
SN  - 9781870471916
PY  - 2001///
CY  - Alresford : 
PB  - Management Pocketbooks, 
KW  - Customer care
KW  - Complaints
KW  - Management
ER  -