TY  - BOOK
AU  - Bolton,R
TI  - People skills:  how to assert yourself, listen to others and resolve conflicts
SN  - 9780671622480
PY  - 1979///
CY  - London
PB  -  Simon & Schuster, 
KW  - Interpersonal relations
KW  - Communication skills
KW  - Assertiveness
KW  - Conflict
KW  - Management
KW  - Management techniques
ER  -