TY  - BOOK
AU  - Ward Platt,A
TI  - Conciliation in healthcare : : managing and resolving complaints and conflict
SN  - 9781846190858
U1  - 650.13 
PY  - 2008///
CY  - Oxford : 
PB  - Radcliffe, 
KW  - Personal and professional development
KW  - Complaints
KW  - Communications
KW  - Patient satisfaction
KW  - National health service
ER  -