TY  - BOOK
AU  - Richardson, J
ED  - Lewisham Hospital NHS Trust
TI  - Responding to patients:  how to get and use patients' views to improve your service
PY  - 1994///
PB  - Lewisham Hospital NHS Trust
KW  - Patient satisfaction
KW  - Quality of health care
KW  - Quality assurance, health care
KW  - Surveys
ER  -