TY  - BOOK
AU  - Owen,J
TI  - How to influence : :  the art of making things happen / 
SN  - 0273731165
PY  - 2010///
CY  - Harlow : 
PB  -  Prentice Hall Business, 
KW  - Management
KW  - Psychology industrial
KW  - Negotiation
KW  - Communication
ER  -