TY  - BOOK
AU  - McBride, J
AU  - Clark, N
ED  - Bbc for Business
TI  - Dealing with difficult people: 20 steps to better management.BBC for Business.  1996
PY  - 1996///
PB  - BBC Worldwide Ltd
KW  - Videotapes
KW  - Interpersonal relations
KW  - Communication skills
KW  - Social skills
KW  - Personnel management
KW  - Counselling
N1  - 1 video - 15 mins
ER  -