TY  - BOOK
AU  - Katz,D L
TI  - Win at work!:  the everybody wins approach to conflict resolution
SN  - 9780470599174
PY  - 2010///
CY  - New Jersey
PB  -  Wiley, 
KW  - Conflict
KW  - Interpersonal relations
KW  - Communication skills
KW  - Assertiveness
KW  - Management
KW  - Management techniques
N1  - Error on inside cover. Title shown as: Win at work! : the everybody wins approach to confliction resolution
ER  -