TY - BOOK ED - Audit Commission TI - By accident or design: improving A&E services in England and Wales. Audit Commission. 1996 SN - 011886436X PY - 1996/// PB - HMSO KW - National health service KW - Emergency medical services KW - Emergency service, hospital KW - Health planning KW - Emergency medicine N1 - 1 - Waiting for treatment; 2 - Minding the quality; 3 - Working with other specialties; 4 - Looking to the future ER -