TY  - BOOK
AU  - McBride, J
AU  - Clark, N
ED  - Bbc for Business
TI  - Dealing with difficult situations: 20 steps to better management.  BBC for Business.  1996
PY  - 1996///
PB  - BBC Worldwide Ltd
KW  - Videotapes
KW  - Counselling
KW  - Interpersonal relations
KW  - Communication skills
N1  - 1 video
ER  -