TY  - BOOK
AU  - Crawley, John
AU  - Graham, Katherine
TI  - Mediation for managers: resolving conflict and rebuilding relationships at work
SN  - 1857883152
PY  - 2002/// (2008 reprint)
CY  - London
PB  - Nicholas Brealey Publishing
KW  - Negotiating
KW  - Communication
ER  -