TY - BOOK AU - McDonald,Malcolm TI - Marketing plans: how to prepare them, how to use them SN - 9780750683869 (pbk.) PY - 2009/// CY - Oxford PB - Butterworth-Heinemann KW - Marketing KW - Advertising KW - Sales KW - Pricing KW - Distribution KW - Customer service KW - Market forecasting N1 - 1. Understanding the marketing process ; 2. The marketing planning process: 1 the main steps ; 3. The marketing planning process: 2 removing the myths ; 4. Completing the market audit: 1 the customer and market audit ; 5. Completing the marketing audit: 2 the product audit ; 6. Setting marketing objectives and strategies ; 7. The communication plan: 1 the advertising and sales promotion plans ; 8. The communication plan: 2 the sales plan ; 9. The pricing plan ; 10. The distribution plan and customer service plan ; 11. Marketing information, forecasting and organising for market planning ; 12. Implementation issues in marketing planning ; 13. A step-by-step marketing planning system ; Appendices ER -