TY  - BOOK
AU  - Falcone, Paul
TI  - 101 tough conversations to have with employees: a manager's guide to addressing performance, conduct, and discipline challenges
SN  - 9780814413487
PY  - 2009///
CY  - New York
PB  - AMACOM
KW  - Personnel management
KW  - Communication
KW  - Interpersonal relations
N2  - Inappropriate attire, lateness, sexually offensive behavior, not to mention productivity and communication issues...these are just a few of the uncomfortable topics bosses must sometimes discuss with their employees. 101 Tough Conversations to Have with Employees offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees, helping them sidestep potential awkwardness and meet issues head-on. This practical, solution oriented book walks readers through some of the most common as well as the most serious employee problems they are likely to encounter. Covering everything from substandard performa nce reviews to personal hygiene to termination meetings, this handy guide helps managers treat their people with dignity, focusing not just on what to say but how to say it. This helpful book provides proven techniques managers can use to protect themselves and their organizations...and get the very best from their people
ER  -