TY  - BOOK
AU  - Kenney, C
TI  - Transforming health care: Virginia Mason Medical Center's pursuit of the perfect patient experience
SN  - 9781563273759
PY  - 2011///
CY  - New York, NY
PB  - CRC Press Taylor and Francis Group
N1  - On loan from ES to Richard Greenall (B6962)
ER  -