TY  - BOOK
AU  - Cotton,David
TI  - Managing difficult people: in a week
T2  - Teach Yourself
SN  - 9781471800344
PY  - 2014///
CY  - London
PB  - Hodder & Stoughton
KW  - Leadership
KW  - Management
KW  - Communication
KW  - Interpersonal skills
KW  - Conflict management
ER  -