TY  - BOOK
AU  - Hargie, O
TI  - Skilled interpersonal communication : research, theory and practice
SN  - 1138823775
PY  - 2017///
CY  - London
PB  - Routledge
KW  - Communication
KW  - Communication Skills
KW  - Communication in Nursing
N1  - The features of interpersonal communication; A conceptual model of skilled nonverbal behaviour; Communicating without words; skilled nonverbal behaviour; Rewarding others: the skill of reinforcing; Finding out about others: the skill of questioning; Showing understanding for others: the skill of reflecting; Paying attention to others: the skill of listening; Getting your message across: the skill of explaining; Telling others about yourself: the skill of self-disclosure; Opening and closing interactions: the skills of set induction and closure; Standing up for yourself: the skill of assertiveness; Using your influence: the skill of persuasion; Working things out: the skill of negotiating; Working with others: the skill of participating in and leading small groups; Concluding comments
N2  - This title provides a comprehensive and up-to-date review of the current research, theory and practice in this popular field of study. The first two chapters introduce the reader to the nature of skilled interpersonal communication and review the main theoretical perspectives. Subsequent chapters provide detailed accounts of the fourteen main skill areas, namely: nonverbal communication; reinforcement; questioning; reflecting; listening; explaining; self-disclosure; set induction; closure; assertiveness; influencing; negotiating; and interacting in, and leading, group discussions
ER  -