TY  - BOOK
AU  - O'Sullivan Mott, K
TI  - Leadership skills for the nurse manager : restructuring the role of management in today's healthcare setting
SN  - 0786308605
PY  - 1996///
CY  - Burr Ridge, Ill.
PB  - Irwin
KW  - Nursing Management
KW  - Leadership
N1  - The vision : in which we establish the framework ; Applying the vision in the real world : should we redirect, or reprimand? ; Motivation : or, how do I get them to do what I need to have done because they want to? ; Behavior motivation : in which we modify someone's behavior ; Change, change, change : in which we dissect the principles & practice of change ; The art & science of language skills : the mandatory chapter on communcations ; Difficult people : in which we discuss the 20% of people who cause 80% of our headaches ; Conflict resolution : when the irresistible force meets the immovable object
ER  -