TY  - BOOK
AU  - Pantry, Sheila
AU  - Griffiths, P
TI  - The complete guide to preparing and implementing service level agreements
SN  - 1856044106
PY  - 2001///
CY  - London
PB  - Library Association Publishing
KW  - Contracts
KW  - Library services
KW  - Information services
KW  - Management
KW  - Quality control
N2  - Offering librarians and information managers practical, step-by-step guidance to constructing and implementing a service level agreement, this text explains the fundamentals and uses case studies, examples and helpful checklists
ER  -