TY  - BOOK
AU  - De Feo, J A
TI  - Juran's quality handbook : the complete guide to performance excellence
SN  - 9781259643613
PY  - 2016///
CY  - London
PB  - McGraw-Hill Education
KW  - Management
N1  - Quality handbook: the complete guide to performance excellence"; Text includes: Introduction: Quality and performance excellence; Universal principles of quality management; Developing and excellence culture; Developing the quality and excellence office; Quality planning and design of new goods and services; Quality improvement and breakthrough performance; Quality control to assure compliance to customer requirements; Strategic planning and performance excellence; Organisation roles to support a quality and excellence culture; Quality assurance and audits; The Board of Directors and organisational excellence; ISO 9000 quality management system; The role of statistics and probability; Managing risk; Lean techniques and the Shingo prize; Six sigma: breakthrough to in-process effectiveness; Root cause analysis methods; Continuous innovation using design for six sigma; Benchmarking: best practices for market leadership; Graphical tools to improve process performance; Accurate and reliable data and measurement systems; Managing quality in operations: service; Managing quality in operations: manufacturing; Managing quality in the supply chain; Inspection, test and measurement; Organisation-wide assessment of quality; Includes appendices and glossaries; Appendix 1: Sample competency matrices and job profiles; Appendix 2: Tables and charts
ER  -