TY  - BOOK
AU  - MacKenney, S
AU  - Fallberg, L
TI  - Protecting patients' rights?:  a comparative study of the ombudsman in healthcare
SN  - 1857758706
PY  - 2004///
PB  - Radcliffe Med
KW  - Ombudsman
KW  - Complaints
KW  - Health services
KW  - Advocacy
KW  - Patients
KW  - Comparative studies
ER  -