TY  - BOOK
AU  - Thompson, N [1955-]
TI  - People skills
SN  - 9780230221123
PY  - 2009///
PB  - Palgrave Macmillan
KW  - Oral and Written Communication
N1  - 0230221122 (pbk.); Self-awareness -- Time management -- Stress management -- Information management -- Assertiveness -- Beating the bully -- Using supervision -- Being creative -- Continuous professional development -- Being realistic -- Valuing diversity -- Verbal communication -- Nonverbal communication -- Written communication -- Interviewing -- Influencing skills -- Leadership -- Handling feelings -- Handling conflict -- Multidisciplinary working -- Anti-discriminatory practice -- Being systematic -- Assessment -- Planning -- Decision making -- Managing risk -- Review and evaluation -- Ending -- Responding to trauma : promoting healing and recovery -- Reflective practice
N2  - Includes bibliographical references (p. 294-313) and index
ER  -