TY  - BOOK
AU  - Watkinson, Matt
TI  - The ten principles behind great customer experiences
SN  - 9780273775089
PY  - 2013///
CY  - Harlow
PB  - Pearson
KW  - PUBLIC RELATIONS
KW  - Vocational Guidance
KW  - Communication
KW  - CONSUMER SATISFACTION
ER  -