TY  - BOOK
AU  - Back, K
TI  - Assertiveness at work:  a practical guide to handling awkward situations
SN  - 0077095332
PY  - 1999///
PB  - McGraw-Hill
KW  - Assertiveness
KW  - Personality
KW  - Work
KW  - Management: theory and techniques
KW  - Office and workplace
ER  -