TY - BOOK AU - Ziebland, S (ed) AU - Coulter, A (ed) AU - Calabrese, J D (ed) AU - Locock, L (ed) TI - Understanding and using health experiences: improving patient care SN - 0199665370 PY - 2013/// CY - Oxford PB - Oxford University Press N2 - This book looks at sources and techniques for gathering and analysing health experiences. It assesses what each method can contribute to improving peoples experience of illness and health service delivery. Topics include: narrative interviewing; focus groups; story gathering; patient experience surveys; systematic review and synthesis of qualitative research; participatory action research; engagement and inclusivity; policy landscape ER -