TY  - BOOK
AU  - Sheldrick Ross, C
AU  - Nilsen, K
AU  - Dewdney, P
TI  - Conducting the reference interview:  a how-to-do-it manual for librarians
SN  - 1856044688
PY  - 2002///
PB  - Facet Publishing
KW  - Needs assessment
KW  - Library services
KW  - Information services
ER  -