TY  - BOOK
AU  - Stainsby, Karen
TI  - Develop your interpersonal and self-management skills: a practical resource for healthcare administrative and clerical staff
SN  - 9781846191077
PY  - 2016///
CY  - Boca Raton, FL
PB  - CRC Press
KW  - Medical personnel and patient
KW  - Interpersonal communication
KW  - Communication in medicine
KW  - Self-management (Psychology)
N2  - Aimed at all healthcare professionals, including administration and clerical staff, particularly those with direct patient contact, this easy to comprehend book covers angry, upset and abusive patients (and visitors)
ER  -