TY  - BOOK
AU  - OVRETVEIT, J.
TI  - Measuring service quality: practical guidelines, by John Ovretveit
SN  - 0946655758
PY  - 1993///
CY  - Letchworth
PB  - Technical Comm.
KW  - QUALITY ASSURANCE
N1  - Monograph; OUTDATED. COPY DELETED - 24/03/22; paperback
ER  -