TY - BOOK AU - Pendleton,D TI - The new consultation: developing doctor-patient communication / SN - 9780192632883 PY - 2003/// CY - Oxford : PB - OUP, KW - General practice KW - Referral and consultation KW - Patient-medical staff relations KW - Communication N1 - First published as 'The Consultation' in 1984 ER -