TY - BOOK AU - Laird, Fiona TI - Engaging hearts and minds PY - 2013/// N1 - NMUH Staff Publications; Available full text via ProQuest Hospital Premium Collection; 16; EMBASE N2 - <span style="font-size: 10pt;"><span style="color: #4a4a4a; font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; text-decoration-color: initial;">A transformation has taken place at a North London maternity unit. Fiona Laird explains how they did it and won the RCM's Bio-Oil team of the year award.</span>&nbsp;</span> ER -