TY  - BOOK
AU  - Fontana, David
ED  - British Psychological Society.
TI  - Social skills at work
T2  - Problems in practice; Problems in practice series
SN  - 1854330152
PY  - 1990///
CY  - Leicester
PB  - British Psychological Society
KW  - COMMUNICATION
KW  - INTERPERSONAL RELATIONS
N1  - Includes index; What are social skills? -- How well do you know your social self? -- How well do you know those you work with? -- Effective communication -- Managing change
N2  - This book goes beyond the dos and don'ts of a mechanical set of skills to provide thoughtful and practical guidelines on the effective management of professional relationships. Exercises and case studies are used to pinpoint unsatisfactory aspects of the reader's relationships with colleagues, bosses, students and clients
ER  -