TY  - BOOK
AU  - Leibling, Mike
TI  - Working with the enemy : how to survive and thrive with really difficult people
SN  - 0749454679
PY  - 2009///
CY  - London; Philadelphia
PB  - Kogan Page Limited
KW  - Health Facilities
KW  - Hospitals
N1  - Includes index
UR  - http://www.loc.gov/catdir/enhancements/fy1008/2009017059-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy1008/2009017059-d.html
ER  -