TY  - BOOK
AU  - Bazerman, Max
AU  - Watkins, Michael
TI  - Predictable Surprises: The disasters you should have seen coming, and how to                                                   prevent them
SN  - 1422122875
PY  - 2008///
CY  - USA
PB  - Harvard Business School Publishing Corp.
KW  - Health Facilities
KW  - Hospitals
ER  -