TY - BOOK AU - Nelson, Eugene C AU - Batalden, Paul B TI - Value by design: developing clinical microsystems to achieve organizational excellence SN - 9780470385340 (pbk.) : PY - 2011/// CY - San Francisco, Calif., Chichester PB - Jossey-Bass, John Wiley [distributor] KW - Medical care KW - Medical protocols KW - Organizational effectiveness KW - Quality Assurance, Health Care KW - economics KW - United States KW - methods KW - Clinical Protocols KW - Organizational Objectives KW - Program Evaluation N1 - Formerly CIP ER -