TY  - BOOK
AU  - Smith, Barbara
TI  - Compassion, caring and communication
T2  - Nursing and Health Survival Guides
SN  - 1317906209
PY  - 2013///
CY  - Abingdon
PB  - Taylor and Francis
KW  - NURSING CARE, methods
KW  - NURSING CARE, psychology
KW  - NURSE-PATIENT RELATIONS
KW  - PATIENT-CENTRED CARE
KW  - EMPATHY
N1  - Cover; Copyright Page; Table of Contents; Conduct and Care Provision; Compassion; Using a strengths-based approach; Person-centred care; Holistic care; Caring; Care planning; Care pathways; The Caring Model; Critical junctures; Dignity and privacy; Dignity in care; Putting ourselves in the patient's shoes; Culturally sensitive healthcare; Discrimination; Supporting cultural needs; Supporting religious needs; Background information about some of the world's religions; Spirituality; Reflective practice; Clinical supervision; Dealing with complaints; Incident reporting and analysis; Governance; Clinical practice benchmarkingKeeping a reflective diary; Communication; Good practice for communicating effectively; Active listening; Times of silence; Tips for verbal handovers; Written documentation; Common communication problems; Assessing communication
N2  - Compassion, caring and communication are all fundamental parts of patient care and something all health and social care workers encounter on a daily basis. This user-friendly reference guide will help you care for your patients in a person-centred way
UR  - http://newcomb.eblib.com/patron/FullRecord.aspx?p=1460777
ER  -