TY  - BOOK
AU  - Greenhalgh, T
AU  - Eversley, J
ED  - Kfc
ED  - Kings Fund
TI  - Quality in general practice:  towards a holistic approach
SN  - 1857172663
PY  - 1999///
PB  - Kings Fund
KW  - General practice
KW  - Quality of health care
KW  - Quality assurance, health care
KW  - Professional competence
KW  - Medical audit
KW  - Quality assurance
N1  - 1. What is quality - and why measure it?; 2. The reflective practioner's perspective - recognising the "unfathomable" dimension of our work; 3. The patient's perspective: Finding a "good doctor"; 4. The 'activity' perspective: performance indicators and targets; 5. The 'gatekeeper' perspective: investigation, admission and referral rates; 6. The prescriber's perspective: effective and cost effective prescribing; 7. The 'evidence based' perspective: measuring the overall quality of care against the findings of clinical research trials; 8. The educational perspective: measuring the quality of training and professional development; 9. The management perspective: measuring the quality of organisation and teamwork in a multidisciplinary health service team; 10. Quality indicators as a lever for c  hange: an analysis of th e National Performance Framework; 11. Towards a "postmodern" approach to quality indicators: the story so far; 12. Conclusions
ER  -