Listening for what matters : avoiding contextual errors in health care [E-Book]

By:

Weiner, Saul J [author.]

Contributor(s):

Schwartz, Alan, 1970- [author.]

Publisher: New York, NY : Oxford University Press, [2016]Description: 1 online resource (xxiii, 213 pages)Content type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

9780190229009
0190229004
9780190229023
0190229020

Subject(s):

NLM classification:

W 62

Online resources:

Kingston Hospital NHS Foundation Trust OpenAthens account holders click here for access

Contents:

Observing the problem -- Measuring the problem -- The problem is everywhere -- What we hear that physicians don't -- Causes -- Better teaching, better doctors -- Is lasting change possible? -- What we can't measure that matters -- Bringing context back into care.

Summary: Effective health care requires physicians tailor care to patients' individual life contexts, including their financial situation, social support, competing responsibilities, and cognitive abilities. Physicians, however, are poorly prepared to consider patients' lives when planning their care. The result is measurably harmful to individuals and costly to society. 'Listening for What Matters' covers 10 years of empirical research based on hundreds of recorded doctor visits by patients and undercover actors alike, which revealed a widespread disregard of patients' individual circumstances and needs resulting in inappropriate care. This book tells the stories of patients whose care was compromised by inattention to individual context, and introduces novel methods for assessing the magnitude of the problem.

List(s) this item appears in: Stenhouse Library - H.I.W Health Literacy | Stenhouse Library - H.I.W Health Literacy | Stenhouse Library - H.I.W Health Literacy

Holdings
Item type	Home library	Class number	URL	Status	Date due	Barcode
Electronic book	Stenhouse Library		Link to resource	Available

Print version record.

Includes bibliographical references and index.

Effective health care requires physicians tailor care to patients' individual life contexts, including their financial situation, social support, competing responsibilities, and cognitive abilities. Physicians, however, are poorly prepared to consider patients' lives when planning their care. The result is measurably harmful to individuals and costly to society. 'Listening for What Matters' covers 10 years of empirical research based on hundreds of recorded doctor visits by patients and undercover actors alike, which revealed a widespread disregard of patients' individual circumstances and needs resulting in inappropriate care. This book tells the stories of patients whose care was compromised by inattention to individual context, and introduces novel methods for assessing the magnitude of the problem.

WorldCat record variable field(s) change: 650

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