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Conciliation in healthcare : managing and resolving complaints and conflict by
Publication details: Oxford : Radcliffe, 2008
Availability: Items available for loan: Ferriman information and Library Service (North Middlesex) (1)Call number: W 85 PLA. Hirson Library (St Helier) (1)Call number: WX 85. Lewisham and Greenwich NHS Trust Library (2)Call number: WX 555, ... Whipps Cross Library (Barts Health) (2)Call number: W 085 PLA, ...

Protecting patients' rights? : a comparative study of the ombudsman in healthcare by
Publication details: Radcliffe Med, 2004
Availability: Items available for loan: Stenhouse Library (1)Call number: WX 85.

How to complain about a nurse or midwife in England. Nursing and Midwifery Council. 2004. by
Publication details: NMC, 2004
Availability: Items available for reference: Lewisham and Greenwich NHS Trust Library: Not for loan (1)Call number: WY 85.

Clinical negligence and complaints : a clinician's guide by
Publication details: Royal Soc Medicine Press, 2002
Availability: Items available for loan: Lewisham and Greenwich NHS Trust Library (2)Call number: W 44, ...

NHS complaints procedure : national evaluation by
Publication details: London : Department of Health, 2001
Availability: Items available for loan: Lewisham and Greenwich NHS Trust Library (1)Call number: WX 555.

The handling complaints pocketbook / by Angelena Boden by Series: Management Pocketbooks
Publication details: Alresford : Management Pocketbooks, 2001
Availability: Items available for loan: Hirson Library (St Helier) (2)Call number: WX 85, ... Sally Howell Library (Epsom) (1)Call number: WX 85. South London and Maudsley Trust Library (1)Call number: HF 90 BOD.

Medical mishaps: pieces of the puzzle by
Publication details: Buckingham Open Univ Press 1999
Availability: Items available for loan: Hirson Library (St Helier) (1)Call number: W 44.

Legal aspects of physiotherapy by
Publication details: Oxford Blackwell Science 1999
Availability: Items available for loan: Newcomb Library at Homerton Healthcare (1)Call number: WB 460 DIM.

Conciliation and mediation in the NHS : a practical guide by
Publication details: Radcliffe Med, 1997
Availability: Items available for loan: Lewisham and Greenwich NHS Trust Library (2)Call number: WX 555, ...

Making sense of the NHS complaints and disciplinary procedures by
Publication details: Radcliffe Med, 1997
Availability: Items available for loan: Lewisham and Greenwich NHS Trust Library (1)Call number: WX 415.

Proper channels : a practical guide to complaints about medical treatment by
Publication details: MIND, 1987
Availability: Items available for loan: Oxleas NHS Foundation Trust Knowledge Services (2)Call number: WX 555, ...

Reforming the NHS Complaints Procedure: a listening document by
Publication details: Department of Health
Availability: Items available for loan: Hillingdon Hospitals Library Services (Hillingdon Hospitals NHS Foundation) (1)Call number: W85 DEP.

NHS Complaints Procedure national evaluation - executive summary by
Publication details: Department of Health
Availability: Items available for loan: Hillingdon Hospitals Library Services (Hillingdon Hospitals NHS Foundation) (1)Call number: W85 DEP.

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