000			01877cam a2200217 a 4500
008			110328s2011 enk r 001 0 eng d
020			_a9781908020048 (pbk.)
020			_a1908020040 (pbk.)
040			_aStDuBDS
100	1		_aBallatt, John
245	1	0	_aIntelligent kindness : _breforming the culture of healthcare
260			_aLondon : _bRCPsych, _c2011.
300			_avii, 200p. ; _c24 cm.
504			_aIncludes bibliographical references and index.
520			_aIntelligent Kindness presents a powerful new approach to healthcare reform. Ballatt and Campling argue that the NHS is a system that invites society to value and attend to its deepest common interests; it is a vital expression of community and one that can improve if society, patients and staff can reconnect to these deeper values. To do so will improve quality and patient experience, as well as morale, effectiveness, efficiency and value for money. Relentless regulatory and structural NHS 'reforms' have failed to avert scandals and left many health service staff feeling alienated. Industrial and market approaches to reforms urgently need to be balanced by an understanding of what motivates and assures compassionate practice. The authors examine this topic from a variety of perspectives, including psychoanalytic thinking, group relations, neuropsychology, social psychology and ethology. This book calls on policymakers, managers, educators and clinical staff to apply and nurture intelligent kindness in the organisation and delivery of care, and offers advice as to what this approach means in practice. Will be essential reading for health service managers, clinical leads, politicians, policy-makers and health journalists
650		0	_aDelivery of health care
650		0	_aInterpersonal relations _96656
650		0	_aCompassion
700	1		_aCampling, Penelope
942			_n0 _01
999			_c15989 _d15989