000 00721cam a2200265 4500
008 090401t1996 xxu||||| |||| 00| 0 eng d
035 _a(Sirsi) a5912
060 _aLRC.
110 _aBbc for Business
245 _aDealing with difficult people :
_b20 steps to better management.BBC for Business. 1996.
260 _bBBC Worldwide Ltd,
_c1996
300 _a1 guide 27p
340 _aVideo
500 _a1 video - 15 mins.
591 _aL
650 _aVideotapes
650 _aInterpersonal relations
_96656
650 _aCommunication skills
650 _aSocial skills
_97921
650 _aPersonnel management
650 _aCounselling
700 _aMcBride, J
700 _aClark, N
942 _n0
999 _c16068
_d16068