000			00891cam a2200253 4500
001			A012351
008			090401t2001 xxu||||| |||| 00| 0 eng d
020			_a1856044106
035			_a(Sirsi) i9781856044103
060			_aZ 680.
100			_aPantry, Sheila
245	1	4	_aThe complete guide to preparing and implementing service level agreements
250			_a2nd ed.
260			_bLibrary Association Publishing : _aLondon, _c2001
300			_a194p
520			_aOffering librarians and information managers practical, step-by-step guidance to constructing and implementing a service level agreement, this text explains the fundamentals and uses case studies, examples and helpful checklists.
650			_aContracts
650			_aLibrary services
650			_aInformation services
650			_aManagement
650			_aQuality control
700			_aGriffiths, P
942			_n0
999			_c447 _d447