| 000 | 00426cam a2200157 4500 | ||
|---|---|---|---|
| 001 | 0852927762 | ||
| 008 | 040818t1995 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0852927762 | ||
| 100 | _aBee, F | ||
| 245 | 0 | _aCustomer care | |
| 260 |
_bChartered Institute of Personnel and Development, _c1995 rp 2001 |
||
| 490 | _aManagement Shapers | ||
| 500 | _aStaff Development Fund | ||
| 690 | _aConsumer Satisfaction | ||
| 700 | _aBee, R | ||
| 999 |
_c44962 _d44962 |
||