| 000 | 00546cam a2200205 4500 | ||
|---|---|---|---|
| 001 | 9781444123029 | ||
| 008 | 110920t2011 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781444123029 | ||
| 020 | _a1444123025 (pbk.) : | ||
| 100 | _aMannering, K | ||
| 245 | 0 | _aDealing with difficult people easily | |
| 260 |
_aLondon : _bHodder Education, _c2011 |
||
| 490 | _aFlash | ||
| 650 | _aOral and Written Communication | ||
| 690 | _aCommunication | ||
| 690 | _aCustomer Care | ||
| 690 |
_aInterpersonal Relations _96656 |
||
| 999 |
_c45364 _d45364 |
||
| 942 | 0 | 0 | _07 |